Terms of Service

Welcome to TrueHeat Limited. These Terms of Service govern your use of our gas and plumbing services. By engaging our services, you agree to the following terms. Please read them carefully.

1. Introduction
TrueHeat Limited is a gas and plumbing service provider based in Shropshire, U.K. These Terms govern all services provided by TrueHeat Limited to our customers. By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

2. Services
We offer the following services:

• Installation, maintenance, and repair of gas appliances

• Plumbing services, including installations and emergency repairs

• Central heating services and boiler installations

• Gas safety inspections and certifications

3. Pricing and Payment
3.1. Estimates: We will provide you with a detailed estimate for the work to be carried out. All estimates are valid for 30 days from the date of issue.
3.2. Payment Terms: Full payment is required upon completion of the service unless otherwise agreed in writing. We accept payment via bank transfer, contactless payment, cheque and cash.
3.3. Late Payment: If payment is not made by the due date, we reserve the right to charge interest on the overdue amount per day.

4. Cancellation and Rescheduling
4.1. Cancellation by You: If you need to cancel or reschedule an appointment, please provide at least 24 hours' notice. Failure to do so may result in a cancellation fee.
4.2. Cancellation by Us: We reserve the right to cancel or reschedule an appointment due to unforeseen circumstances, such as technician availability or supply issues. We will notify you as soon as possible.

5. Warranties
5.1. Workmanship Warranty: All services provided by TrueHeat Limited come with a 12-month workmanship warranty. If any issues arise within this period, we will return to rectify the problem free of charge, if related to the initial problem, if not then this will be chargeable.
5.2. Product Warranties: Any warranties on parts or products used during our services will be subject to the manufacturer's terms. We will inform you of these warranties at the time of service.

6. Liability
6.1. General Liability: TrueHeat Limited is not liable for any damage or loss caused by events beyond our control, including but not limited to natural disasters, extreme weather, or third-party interference.
6.2. Customer Responsibility: You are responsible for ensuring that the area where the work is being conducted is safe and free of hazards.
6.3. Limitation of Liability: Our total liability to you for any loss or damage arising from our services shall not exceed the total amount paid for the service.

7. Compliance with UK Gas Safety Regulations
TrueHeat Limited strictly adheres to the UK's Gas Safety (Installation and Use) Regulations. All gas-related work will be carried out by Gas Safe registered engineers. You are required to comply with all relevant safety regulations, including providing access to gas appliances and ensuring your property is compliant with safety standards.

8. Complaints Procedure
If you are dissatisfied with any aspect of our service, please contact us at [contact details]. We aim to resolve complaints within 14 working days.

9. Privacy and Data Protection
We are committed to protecting your personal information in accordance with the General Data Protection Regulation (GDPR). Any personal data collected during the course of our services will only be used for the purpose of providing and improving our services. For more details, please refer to our Privacy Policy.

10. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms
We reserve the right to update or modify these Terms at any time without prior notice. The latest version of the Terms will be available on our website.

12. Contact Information
For any questions regarding these Terms, please contact us at:
TrueHeat Limited

01952 928199

info@trueheat.net