Privacy Policy

At TrueHeat Limited, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information. Please read it carefully to understand our practices regarding your personal data.

1. Information We Collect
We collect and process personal data necessary to provide our gas and plumbing services. This includes, but is not limited to:

• Contact Information: Name, address, phone number, and email address.

• Payment Details: Information related to payments, including bank details or other payment methods.

• Service Details: Information about your property, such as gas appliances, plumbing systems, and other relevant details.

• Communications: Emails, phone calls, or other communications regarding appointments, services, and queries.

• Website Usage Information: Information collected via cookies and similar technologies when you visit our website, including IP address, browser type, and browsing behavior.

2. How We Use Your Information
We use your personal data to:

• Provide gas and plumbing services, including installations, repairs, and maintenance.

• Respond to your inquiries, schedule appointments, and provide customer support.

• Process payments for services rendered.

• Comply with legal and regulatory obligations, including UK Gas Safety regulations.

• Improve our services and customer experience.

• Send marketing communications if you have opted in to receive them (you can unsubscribe at any time).

3. Legal Basis for Processing
We process your personal data under the following legal bases:

• Contractual Necessity: To fulfill our obligations under contracts with you (e.g., providing services, processing payments).

• Legal Obligation: To comply with relevant laws and regulations, such as tax laws and Gas Safety regulations.

• Legitimate Interests: To operate our business, provide services, and improve customer satisfaction.

• Consent: When you have provided explicit consent for specific uses, such as receiving marketing communications.

4. How We Share Your Information
We may share your personal data with:

• Service Providers: Third-party contractors, engineers, or technicians involved in providing our services (e.g., Gas Safe engineers).

• Payment Processors: Trusted third parties that facilitate secure payments.

• Regulatory Authorities: To comply with legal obligations, such as gas safety reporting.

• Marketing Partners: If you have consented to receive marketing communications.

We do not sell, rent, or trade your personal information to third parties.

5. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, or as required by law. The retention periods may vary depending on the nature of the service and our legal obligations.

6. Security of Your Information
We take the security of your personal data seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission or storage is completely secure, and we cannot guarantee the absolute security of your information.

7. Your Rights
Under GDPR, you have the following rights:

• Right to Access: You can request a copy of the personal data we hold about you.

• Right to Rectification: You have the right to correct inaccurate or incomplete information.

• Right to Erasure: You can request that we delete your personal data under certain circumstances.

• Right to Restrict Processing: You can request that we limit the processing of your data in certain situations.

• Right to Data Portability: You have the right to request that we transfer your data to another service provider.

• Right to Object: You can object to the processing of your personal data for direct marketing purposes or when processing is based on legitimate interests.

• Right to Withdraw Consent: If we rely on your consent to process your data, you can withdraw your consent at any time.

To exercise any of these rights, please contact us at info@trueheat.net

8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies on our website to enhance your user experience and analyze website traffic. You can manage your cookie preferences through your browser settings. For more details, please refer to our Cookie Policy.

9. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before submitting any personal information.

10. Changes to this Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on our website, and, where appropriate, we will notify you via email. Please review this policy periodically for updates.

11. Contact Information
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

TrueHeat Limited

01952 928199

info@trueheat.net